Hey Lucky Label Co. · last updated October 3, 2026
Love it or we reprint it free.
Every sticker is custom-made from your photo. That means we can't resell
it, so there are no returns for change of mind — but if something's wrong
with what you get, we make it right.
We'll reprint or refund if
Your stickers arrive damaged.
Your order hasn't arrived within 10 business days of shipping. Most of our orders go by untracked USPS letter mail, so you don't need a tracking number to claim: just tell us it hasn't shown up and we'll reprint it free.
The print is defective — cut off-line, colour banding, peeling, a print file glitch.
What you received doesn't match the preview you approved on the review step.
You simply don't love it. Tell us what's off and we'll reprint it free (one reprint per order).
We cancelled your order because we couldn't produce it (you'll be refunded automatically).
Your choice: a free reprint shipped to you, or a full refund to the original payment method.
Not covered
Changing your mind, or ordering the wrong size, effect or quantity.
Low-resolution or blurry source photos. The upload step tells you the largest clean size for your photo — prints of a photo pushed past that will be soft, as previewed.
AI-effect results you approved on the review step. The preview is the product; if you don't like a render, pick another style or the original photo before you pay.
Wrong or incomplete shipping address entered at checkout. Returned packages can be re-shipped for the cost of postage.
Minor colour differences between your screen and printed vinyl.
Include your order number (it's in your confirmation email and on the peel tab of every sticker) and a photo of the problem.
We'll reply within 2 business days with a reprint or a refund. Refunds show on your statement in 5–10 business days depending on your bank.
No need to send anything back.
Cancelling an order
Email us as soon as possible with the order number. If it hasn't gone to
print yet we'll cancel and refund in full. Once it's on the press it's
yours — see above if it arrives with a problem.
Promo and free orders
Orders covered by a promo code (for example a free sticker where you paid
only shipping) get a free reprint if they arrive damaged or defective;
refunds are limited to the amount actually paid.